applicantpro
Customer Service Representative
Milltown Plumbing
Chelmsford, USA
Full-time
Entry
Onsite
USD 18-24 hourly / hour
Discovered 1 weeks ago
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanFull Job Posting
Benefits:
- PTO Time
- Flex Schedule
- Get Paid Weekly
- 401(k) Match @ 4%
- Paid Training, Educational Allowances/Reimbursement for Field-related Courses
- Blue Cross Blue Shield Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Paid Holidays to Celebrate
- Company Events
Essential Duties and Responsibilities*
- Convert incoming customer calls into booked service appointments.
- Deliver call scripts with an authentic cadence; be clear, compelling and personable.
- Respond to customer requests, resolving issues and promoting the brand.
- Be professional and establish customer rapport, encouraging repeat business.
- Participate in training to boost booked calls and practice outbound calling.
- Adhere to the company's plan for resolving customer complaints quickly and favorably.
- Maintain and update customer database with complete and accurate information.
Desired Skills and Experience
- Proven track record in customer service.
- IT competent; good typist and proficient with phone systems.
- Highly organized with exceptional follow-through abilities.
- Strong verbal and written communications.
- Ability to build trust and demonstrate empathy.
- Bachelor degree or equivalent is a plus.
- Engaging personality that blends well with a fast-paced, goal-driven environment
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career