Customer Service Representative – Canada

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

As a Customer Service Representative, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

Handles Order entry, order status, product info inquiry, complaints, pricing, shipping and inventory requests and issues

Communicates clearly and professionally with external customers and internal Soventum personnel by telephone and/or written correspondence

Worklist management including raising internal tickets to address issues/concerns with order management, shipping/tracking, product inquiries and pricing/invoicing

Systematic problem solving in regard to material information records and master data monitoring

Managing the customer order process from entry to delivery

Develops and leads improvements and/or solutions to work processes and tools

Handles non-routine and difficult inquiries. Adapts differing techniques and methods to develop solutions for a variety of complex issues