Customer Service Representative (Calgary South)

At Trail Appliances, we are committed to providing our customers with unparalleled customer service, competitive pricing, and expert advice. We pride ourselves on our strong family values and collaborative work culture that values respect, integrity, diversity, passion, and laughter. These values have helped us build a reputation as an industry leader.

As a Customer Service Representative you will be the first point of contact, creating a positive and lasting impression of our company and brand. With a “people-first” attitude, professionalism, and patience, you’ll go above and beyond to provide tailored solutions, ensuring every customer feels heard, valued, and supported.

Assist and greet customers, both in person and over the phone, ensuring a welcoming and professional experience.

Book deliveries and coordinate scheduling to meet customer needs.

Accurately and efficiently process customer payments and type up invoices — a minimum typing speed of 40 words per minute is required to meet operational standards.

Maintain organized records and manage filing systems.

Collaborate with sales consultants and team members to provide optimal solutions and support.