Customer Service Representative

Join Fresh Prep — a dynamic leader revolutionizing how Canadians experience food through sustainable meal kit delivery.

As one of Canada's fastest-growing companies and a certified B Corporation, we're committed to making it easier for people to eat well and live better.

We're proud to be recognized as a workplace where innovation meets impact.

Our numerous accolades - including BC's Top Employers 2025, placement on The Globe and Mail's prestigious Canada's Top Growing Companies list and recognition as one of Deloitte’s Best Managed Companies - reflect our commitment to excellence in both customer experience and employee satisfaction.

Our collaborative culture brings together passionate food lovers, sustainability champions, and tech innovators who are reshaping the future of food delivery.

• Positive Attitude- You approach work in a cheery and optimistic way
• Self Starter- You are comfortable owning a task from start to finish and you take the initiative to make continuous process improvements. You observe strict deadlines and hold yourself accountable for your deliverables
• Collaborative Team Player- You are motivated by collaborative team task achievement and driving a results-oriented culture
• Strong Communicator- Your verbal and written communication skills allow you to get results across easily and quickly, in a friendly and professional manner
• Adaptable- You thrive in a changing environment and are able to pivot direction easily

What You'll Be Doing As the go-to expert for all things Fresh Prep, you will play a key role in delivering an exceptional experience for our clients and supporting day-to-day operations.

Your main responsibilities will include:

• You will be the go-to person for all of our clients’ needs. From facilitating support requests to educating our clients about our product. You are an expert in all things Fresh Prep
• You will create and maintain relationships with our clients via email, phone, text, live chat, and various social media channels