Customer Service Representative

Under the supervision of the Team Lead, the temporary Customer Service Representative responds to calls related to insurance claims (automotive glass breakage) while maintaining the highest quality standards of our organization. Using the scripts and systems available to them, they assist customers with their questions and concerns and recommend solutions according to their needs.

1+ yrs of experience in a call center/customer service capacity

Experience with insurance claims or insurance companies is a big plus

Proficient in English and French (written and spoken)

Comfortable using different computer systems and platforms

Legal Work Authorization in Canada

Resident of the Greater Montreal area

Available to work variable hours including Monday-Friday 7am-9am and Saturday 8am-5pm

Sous la supervision de son chef d’équipe, le/la titulaire du poste temporaire répond aux appels liés aux réclamations d’assurance (bris de vitres automobiles) en respectant les hauts standards de qualité de notre organisation. En utilisant les scripts et les systèmes à sa disposition, il/elle assiste les clients avec leurs questions et préoccupations et recommande les solutions appropriées à leurs besoins.