Customer Service Representative

Required Qualifications

• A high school diploma or equivalent.
• 2+ years of experience in a customer-facing role
• Experience working with ERP systems
• Must successfully establish employment eligibility and satisfactorily complete background checks, including a criminal record check as a condition of employment.
• Proficient in Microsoft Office: Skilled in using Outlook, Excel, and Word to support daily tasks, communication, and data management.
• Problem-Solving Skills: Effectively identifies and resolves issues in a timely and professional manner
• Communication Skills: Communicates clearly, courteously, and professionally in both verbal and written interactions.
• Attention to Detail and Accuracy: Maintains consistency in orders, data, and communication while actively minimizing errors.
• Organizational and Time Management Skills: Effectively prioritizes tasks and manages workload to meet deadlines and maintain productivity.
• Customer-Focused Mindset: Committed to delivering a positive customer experience.
• Team Collaboration: Works effectively with peers and cross-functional teams to achieve shared goals.
• Adaptability: Remains flexible and adjusts easily to changing priorities, processes, and systems.

Preferred Qualifications

• A post-secondary education in business, administration, or a related field is preferred.
• Experience working in a manufacturing, distribution, or B2B environment.
• Familiarity with order processing, returns management, and billing procedures
• Experience working in a high-volume, fast-paced customer service environment with competing priorities
• Experience coordinating with multiple internal teams to resolve customer inquiries and order-related issues
• Prior experience handling escalated customer issues is an asset

General Applicable Company Competencies

Working Conditions

Physical Requirements

• Ability to remain seated at a desk or workstation for extended periods.
• Ability to perform repetitive tasks like typing on a keyboard or using a mouse for extended periods.
• Ability to physically move around the office, organize or transport files, packages, or other office-related materials.
• Ability to read documents, use a computer, and perform data entry tasks.
• Ability to communicate clearly with management and coworkers, particularly in meetings or phone calls.
• Ability to operate standard office equipment such as computers, printers, phones, and copiers.
• Ability to occasionally lift and carry light objects, such as office supplies, documents, or small equipment.

Pay Range

• The expected salary range for this position is $46,000 - $52,000 yearly. Actual compensation will be dependent upon individual skills, experience, qualifications, and applicable law.
• Nothing in this job description restricts Watts’ right to assign or reassign duties, responsibilities, and working hours/conditions to this position at any time.
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