Customer Service Representative | Billing Support

What does it take to be a successful Customer Service Billing Representative at Spectrum? Here’s what it takes.

Communicator

Enthusiastic

Results driven

Good listener

Multi-tasker

Problem solver

Day in the Life

How We Prepare You

Unlimited Opportunities to Grow

Our Customer Service Billing Representatives provide excellent service and solutions to help create positive connections and experiences for our customers. As a member of our team, you will:

Respond to customer inquiries related to common billing issues

Ask probing questions to gather details on the issue, toggling between screens as needed

Deliver clear information and politely build rapport

Utilize company tools, resources, and your subject matter expertise to troubleshoot and resolve common billing issues

Use de-escalation techniques to remain composed during challenging interactions

Participate in team coaching sessions and team meetings

Customer Service Billing Representatives participate in comprehensive, paid training to learn all about our products and services. Your learning journey includes:

On-site and instructor-led classroom training

Real-time and on-the-job training sessions

Peer mentoring and regular coaching sessions

Ongoing updates to ensure your knowledge of evolving Spectrum products and services

Earn more, faster. Our total compensation package provides Customer Service Billing Representatives with competitive wages, robust healthcare benefits and a market-leading retirement plan. Our employees have the opportunity to receive free or discounted Spectrum services. Our career progression program also puts opportunities for development, bonuses and wage increases in your hands.

When you’re motivated, have a strong work ethic, and believe in the power of our products and services — it shows. Work hard and you’ll see the financial rewards from your time, energy, and effort. We’ll celebrate your successes with other incentives including merchandise, experiences, gift cards and more. Top performers also have the opportunity to attend an all expenses paid trip to recognize their contributions to our success.

Whether you’re sharpening your skills through continued education or taking on new responsibilities to get to the next level, the opportunities for personal and professional growth are unlimited.

Establish yourself as a successful Customer Service Billing Representative and you can continue to grow through Customer Operations programs including skill building, mentorship and career self-progression programs to help you advance your career – and increase your earnings. Continuous learning, networking and hitting your performance goals will help fuel your growth and success.

You’ll also be able to continue or complete their education and develop skills for in-demand roles – 100% tuition-free . Our Education Benefit gives full-time employees access to a catalog of associate degrees, bachelor’s degrees, certificate and bootcamp programs with no out-of-pocket cost . Full-time employees can also receive up to $10,000 per year towards graduate degrees and other programs outside of the catalog after one year of service.

Spectrum is committed to rewarding your contributions to our success and supporting all aspects of your well-being. We provide:

Competitive Compensation Competitive starting wages with opportunities to increase your earnings as you grow.

Retirement Plan 401(k) with 100% company match up to 6% of pay – that’s a total of 12% per year in retirement contributions.

Employee Stock Purchase Plan Purchase shares of Charter stock and receive a company matching grant of additional Charter Restricted Stock Units based on your years of service.

Free & Discounted Products Free and discounted Spectrum services and deep discounts on Spectrum Mobile™ regardless of where you live.

Education Benefit Tuition-free associate degrees, bachelor’s degrees, certificate and bootcamp programs and more.

Class Starting October 23rd, 2026.

Good listener. Multi-tasking problem-solver. Enthusiastic communicator. Does this sound like you? If so, consider starting your career at Spectrum as a professional Customer Service Representative on our billing team.

Customer Service Representatives on our billing team are vital to our mission, providing the product knowledge and account support that our customers rely on. Here, you will work in a fast-paced environment alongside a great team of helpful co-workers.

WHAT OUR CUSTOMER SERVICE REPS ENJOY MOST

Talking to many different types of people from across the country

Answering inbound phone calls from customers related to billing inquiries

Empathizing with customers while accurately addressing their billing needs and meeting our high customer service standards

Establishing and growing professional, positive relationships with Spectrum customers

Collaborating with management on customer issue escalations

Representing a Fortune 100 company with professionalism and courtesy

We are a large organization operating 24/7 bustling call centers offering a variety of shifts. On any given day, you’ll find yourself in the office, navigating multiple computer programs, and speaking with customers over the phone. People who succeed in this role are understanding, resilient, professional, and treat others with kindness and respect. If you can see yourself working in this environment, you’ll feel at home on our billing team.

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

Education : High school diploma or equivalent

Schedule : Ability to work a variety of schedules including nights, weekends, and holidays

Language : Ability to read, write, speak and understand English

Preferred Qualifications

Experience : 6+ months of customer service experience; 6+ months of experience working with computers and software applications; previous work in cable operations or a telecommunications call center

Technical Skills : MS Office, computer skills, typing

Skills : Communication, organization, time management, problem-solving, efficient, multi-tasking, customer service

Abilities : Dependable, courteous, enthusiastic, empathetic, results-driven, professional, resilient