Customer Service Representative | Billing Support (Bilingual Chat)

Do you enjoy using your communication and computer skills to help others?

Can you keep pace with a high volume of work?

Ready to join a dynamic, energetic team?

If so, working in customer service as a Billing Chat Repair Representative at Spectrum may be right for you!

As a professional Billing Chat Agent in our Customer Operations business unit, you will use your computer, written communication skills, multi-tasking, and problem-solving skills to nurture and grow trusting customer relationships with every interaction.

Every day, you’ll have the opportunity to make a positive difference for our subscribers and the company.

• Interacting with customers through our web-based chat platform
• Learning about our products and services to provide knowledgeable customer service
• Thoughtfully handling questions and concerns related to billing and payment questions, rate and fee inquiries, order processing, account updates, subscriber complaints, and more
• Representing a Fortune 100 company and being the written voice of Spectrum
• Taking pride in upholding positive relationships and creating best-in-class customer experiences

We’re a large organization with bustling 24/7 call centers offering a variety of shifts.

During your shift, you will find yourself in the office using computer information systems, resolving questions, and maintaining customer accounts.

If you enjoy being on a computer and having variety in your work, you’ll thrive inside our customer-centric environment.

• Education : High school diploma or equivalent
• Schedule : Ability to work a variety of schedules including nights, weekends, and holidays
• Language : Ability to read, write, speak and understand English & Spanish