Customer Service Representative
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Key skills for this role
Role Overview
The Customer Experience team builds trust through helpful and thoughtful customer interactions.
The role represents Refyne to thousands of users and works with customers, product teams, operations, and internal stakeholders.
Customer insights from the role help improve products and experiences for millions of users.
Key Skills for This Role
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About Refyne
Refyne is building financial infrastructure for India’s workforce.
The company provides financial services spanning earned wage access, lending, insurance, savings, and wealth.
Refyne’s platform serves employees across India through partnerships with major employers.
About the Role
The Customer Experience team builds trust through helpful and thoughtful customer interactions.
The role represents Refyne to thousands of users and works with customers, product teams, operations, and internal stakeholders.
Customer insights from the role help improve products and experiences for millions of users.
How You’ll Make an Impact
- Act as the first point of contact through inbound and outbound calls.
- Listen empathetically, understand customer needs, and provide thoughtful solutions.
- Use customer feedback and recurring trends to improve products, support processes, and the customer journey.
- Collaborate with the Customer Experience team to remove friction and improve satisfaction.
- Track support metrics and help make customer experience more effective.
- Support users of Refyne’s financial wellness platform as they navigate its products.
What Makes You a Great Fit
- Have 1–3 years of experience in customer support or another customer-facing role.
- Communicate confidently in English and Hindi.
- Solve problems calmly and clearly in fast-moving situations.
- Build trust through empathy, active listening, and meaningful conversations.
- Manage multiple priorities, stay organised, and pay attention to details.
- Maintain a continuous learning mindset and seek ways to improve the customer journey.
Team and Platform
Join a collaborative Customer Experience team that works closely with Operations.
Support users of Refyne’s financial wellness platform and help make interactions simple, reliable, and effortless.
Perks at Refyne
- The role offers meaningful ownership from day one in a flat organisation.
- Employees collaborate with ambitious, high-performing teams.
- The office provides complimentary breakfast, lunch, and snacks.
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