Customer Service Representative

At South Country we pride ourselves in our team members’ success and accomplishments. Those that have had success within South Country typically share the following traits:

A team first mentality

Eagerness to take on new challenges and development

A welcoming and friendly personality

The ability to understand how their role supports the bigger picture and how they play a part in achieving our enterprise goals

A passion for supporting the agriculture industry in their community

To learn more about us: watch this video

Location: Mossbank, SK

Apply by: September 20, 2026

Position type: Full-time, permanent

Training and development opportunities

Career growth opportunities

A welcoming family owned and operated organization that puts individuals first

Opportunity to represent John Deere and support growers in food production

Utilizing John Deere and outside sourced professional training to support with continuous learning

Autonomy to set you up for success and allow you to be part of the innovation within agriculture

Paid overtime hours

Our customer service representative is the customer facing part of our parts department and plays a vital role in maintaining the relationship we have with our customers. You will be the first person our customers see when they enter our locations. Using our parts software you will ensure that our customer’s parts needs are met with accuracy and efficiency. This role consists of:

Professional consultation with customers to determine their needs through face-to-face interaction, phone conversations and written communication

Support farmers throughout the year ensuring they have the parts to keep their equipment operating

Develop relationships with farmers that will allow you to provide them enhanced support

Provide input and assistance in inventory control and maintain a professional retail environment

Operating within a cyclical environment that requires extended hours during the farming season including evenings, weekends and participation in an on call rotation

2-3 years of customer facing or retail experience

A relationship focussed perspective to customer service and love for helping people

Strong attention to detail

Basic to intermediate computer skills

Problem solving skills and the ability to come up with creative solutions

A mechanical inclination or a farming background would be considered an asset