greenhouse
Customer Service Representative
IronMountain Solutions
Remote, USA
Full-time
Mid · 3+ years experience
Remote
Discovered 1 weeks ago
CRMMicrosoft DynamicsMicrosoft OfficeTelephony Systems
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanKey skills for this role
CRMMicrosoft DynamicsMicrosoft Office
Key Skills for This Role
CRMMicrosoft DynamicsMicrosoft OfficeTelephony Systems
Full Job Posting
Customer Service Representative
Work Location: Tysons Corner, VA
Schedule: Full Time; fully remote
Relocation: N/A
Note: This position requires a Public Trust Clearance.
Iron Mountain Solutions is seeking a highly motivated and organized individual as a Customer Service Representative. This role is part of a team that requires a demonstrable sense of urgency while working independently. We require proactive support to get things done, but also someone who can suggest and implement ways to improve processes for long-term success. A successful candidate will be customer-service oriented, have strong attention to detail and quality, have great organization skills, and can switch gears at a moment’s notice. An active Public Trust level security clearance or the ability to obtain one is required.
Job Responsibilities
- Ability to operate in a high-volume metrics driven call center environment
- Ability to be flexible with work schedule to support the Call Center’s needs during operating hours
- Ability to multitask and research information on multiple databases at the same time
- Ability to enter data and talk to stakeholders at the same time
- Ability to conceptualize scenarios and communicate it effectively to stakeholders
- Ability to work independently, and demonstrated ability to efficiently interpret research and analyze information from various sources
- Ability to communicate effectively both orally (in groups and one-on-one) and in writing (as position occupied dictates)
- Ability to listen actively to sensitive information
- Ability to successfully navigate national web-based tracking systems relating to SEVIS and Fee Payment
- Ability to analyze multifaceted issues relating to the SEVIS system
- Ability to provide support to international stakeholders and academic institutions
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at IronMountain Solutions
Operational Technology Control Systems Analyst
Huntsville, USA
SeniorFull-time
Discovered YesterdayView →
Communication Integrated Product Team Lead
Huntsville, USA
Discovered YesterdayFull-time
Senior Electrical Engineer
Huntsville, USA
Discovered YesterdayFull-time
Operational Technology Control Systems Analyst
Huntsville, USA
Discovered YesterdayFull-time
In-Bound Call Center Representative
, USA
Discovered 1 weeks agoFull-time
In-Bound Call Center Representative
, USA
Discovered 1 weeks agoFull-time
Inbound Call Center Representative
, USA
Discovered 1 weeks agoFull-time
In-Bound Call Center Representative
, USA
Discovered 1 weeks agoFull-time
In-Bound Call Center Representative
, USA
Discovered 1 weeks agoFull-time