Customer Service Representative (Arabic Speaker)
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Key skills for this role
About the Role
Four K Building Materials in Dubai Industrial City is hiring a Customer Service Representative who is an Arabic speaker to handle B2B inquiries, process orders, and coordinate with the sales team.
Key Skills for This Role
Responsibilities
- Handle B2B customer inquiries from sales representatives and walk in clients via phone, email, and WhatsApp
- Process orders and coordinate with the sales team
- Assist customers with product details and availability
- Follow up on deliveries and resolve any customer issues
- Maintain records of customer interactions and transactions
- Prepare quotations, book sales orders, and ensure inventory availability
- Follow up on payments as per company policy
- Register new customers and coordinate contract creation for profile setup
- Track deliveries and address customer issues promptly
Requirements
- 1+ year of experience in customer service
- Arabic speaker
- Ability to handle B2B customer inquiries via phone, email, and WhatsApp
- Experience with order processing and coordination with sales team
- Knowledge of product details and availability
- Ability to prepare quotations and book sales orders
Full Job Posting
Overview
- Customer Service Representative (Arabic Speaker) Male. Location: Dubai Industrial City (DIC). Experience: 1+ year.
Responsibilities
- Handle B2B customer inquiries from sales representatives and walk in clients via phone, email, and WhatsApp.
- Process orders and coordinate with the sales team.
- Assist customers with product details and availability.
- Follow up on deliveries and resolve any customer issues.
- Maintain records of customer interactions and transactions.
- Prepare quotations, book sales orders, and ensure inventory availability.
- Follow up on payments as per company policy.
- Register new customers and coordinate contract creation for profile setup.
- Track deliveries and address customer issues promptly.
Work Location
- Location: Dubai Industrial City (DIC)
Additional Info
- نوع الوظيفة: دوام كامل
- موقع العمل: بشكل شخصي
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