dayforce
Customer Service Representative
Multi-Color Corporation
South Australia, AUS
Full-time
Entry
Onsite
Discovered 2 weeks ago
Employee Assistance Program (EAP)
Free
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Employee Assistance Program (EAP)
Role Overview
We’re on the lookout for a passionate Customer Service Representative to join our dynamic team at MCC’s Adelaide plant.
This is not a typical Customer Service Representative role. You’ll be heavily involved with Account Managers, the art department, and the production team on the plant floor - acting as the key point of contact between customers and internal teams. You’ll build deep technical and customer knowledge, deliver outstanding service, and help drive our commitment to excellence.
This is a fantastic opportunity for someone with a process driven mindset and strong customer-centric approach who’s ready to grow their career and be part of a global organisation that values innovation, teamwork, and continuous improvement.
Key Skills for This Role
Employee Assistance Program (EAP)
Full Job Posting
About the role
We’re on the lookout for a passionate Customer Service Representative to join our dynamic team at MCC’s Adelaide plant.
This is not a typical Customer Service Representative role. You’ll be heavily involved with Account Managers, the art department, and the production team on the plant floor - acting as the key point of contact between customers and internal teams. You’ll build deep technical and customer knowledge, deliver outstanding service, and help drive our commitment to excellence.
This is a fantastic opportunity for someone with a process driven mindset and strong customer-centric approach who’s ready to grow their career and be part of a global organisation that values innovation, teamwork, and continuous improvement.
Duties include
- Responding to customer inquiries, process orders accurately, and provide timely updates on order status.
- Supporting our Account Managers by preparing quotes, managing documentation, and coordinating with internal teams to meet customer needs.
- Maintain accurate records, update customer information, and ensure all documentation is processed efficiently.
- Address customer concerns, troubleshoot issues, and work with internal departments to find effective solutions.
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