Customer Service Representative

FloSports is a world-class sports media company strategically positioned to be the essential destination for passionate sports fans, delighting them with live event coverage, breaking news, highlights, stats, rankings, and team and player profiles.

We are growing Our Sports every day by continuing to invest in our ever-expanding ecosystem, which consists of over a dozen sport verticals and hundreds of streaming partners.

FloSports is creating the home for college conferences/leagues and sports like grappling, hockey, track & field, racing, cheer, wrestling, and more, and we are looking for innovative and passionate people like you to help us!

FloSports is searching for an enthusiastic, customer-focused Full-Time Customer Support Representative to join our team and deliver top-tier support for our premier track & field sports management platforms, MileSplit and DirectAthletics.

If you love interacting with people, are passionate about track & field, and excel at solving problems, we want to hear from you.

As a Full-Time Customer Support Representative, you will be a vital voice for our user community, assisting coaches, timers, athletes, and fans.

This 40-hour-per-week remote role requires high availability during peak athletic events, meaning you must be able to accommodate a highly flexible schedule that regularly includes daytime, evening, and weekend shifts based on seasonal meet schedules.

Our business hours run from 8am - 9pm CT daily so shifts will fall between those hours of operation.

• Deliver World-Class Support: Deliver timely, friendly, and expert-level responses to customer inquiries, ensuring every interaction exceeds expectations.
• Be the Voice of the Customer: Serve as the voice of the customer by proactively identifying, troubleshooting, and escalating critical technical issues, platform outages, and user experience concerns.
• Diagnose & Educate: Diagnose root causes of complex platform questions and navigate users to effective, stress-free solutions.
• Manage Accounts: Maintain accurate customer account records while adhering strictly to department policies and guidelines.