Customer Service Representative

• You are happiest when you can delight your customers
• You double-check your work because that is who you are
• You have experience working in an ERP system
• You have a calm, upbeat and steady demeanor
• You are not deterred by challenges
• You are organized
• You have excellent phone presence
• You are a good communicator and a great listener
• You are not afraid of the phone and like talking to customers
• You are a cheerful, people-oriented person with a business-like and helpful manner
• You can work in a fast-paced environment and are motivated to help out wherever it is needed

To be successful in this position, you must:

• Be able to work Monday-Friday, 40 hours per week, in an office environment
• Be comfortable using Office365 products
• Have experience using an ERP & CRM

We proudly offer competitive compensation and benefits packages, including:

• Pay commensurate with experience
• Heavily subsidized medical and dental plans
• 401(k) with employer match and discretionary employer contribution
• Company-paid life insurance
• Immediate paid vacation and generous holiday time
• Family-friendly sick and personal leave policies
• Opportunities for career development

Washington Mills aims to deliver a comprehensive compensation package.

The compensation provided is the national pay range for this position of $50,000.00 - $70,000.00 per year depending on experience.

However, the base pay offered may vary depending on geographic region, job-related knowledge, skills, and experience among other factors.

Interested?

We want to hear from you!

Visit washingtonmills.com/careers and tell us why you’re the candidate we’re looking for.

The above statement reflects the general details considered necessary to describe principal functions of the job identified and shall not be construed as a detailed description of all the work requirements that may be inherent in the job.

Washington Mills is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, ancestry, national origin, citizenship status, military or veteran status, religion, creed, disability, sex, sexual orientation, marital status, medical condition as defined by applicable law, genetic information, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, or any other characteristic protected by applicable federal, state, or local laws and ordinances. We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

PLEASE READ CAREFULLY BY SUBMITTING THIS APPLICATION YOU ACKNOWLEDGE THAT YOU UNDERSTAND AND ACCEPT THIS INFORMATION.

I certify that the information on this application and its supporting documents is accurate and complete.

I understand and agree that failure to fully complete the form, or misrepresentation or omission of facts, represents grounds for elimination from consideration for employment, or termination after employment if discovered at a later date.

I authorize Washington Mills to investigate, without liability, all statements contained in this application and supporting materials.

I authorize references and former employers, without liability, to make full responses to any inquiries in connection with this application for employment.

If selected for a position, I agree to submit to a physical exam, background investigation, and/or screening for illegal substances upon conditional offer of employment, depending on the position requirements.

Job-related concerns identified during any of the above screenings may disqualify you from the new position or your current role.

Background results will be evaluated on a case-by-case basis.

I understand that this document is NOT an offer of employment, and that an offer of employment, if tendered, does NOT constitute a contract for continued guaranteed employment. I understand that employees of Washington Mills who work at union facilities and are obligated to join the union as a result of the position they are applying for, serve pursuant to the terms of the applicable contract and the employment relationship may be terminated at any time by you, for any or no reason, and the Company may terminate you pursuant to the applicable contract but in no event for a reason prohibited by law.

If employed, I will be required to furnish proof of eligibility to work in the United States, and any other information required to be provided to employer by law or for benefit eligibility, and to comply with Company and departmental policies, practices, rules, and regulations.

I understand that if employed on a temporary basis, I would be paid for hours worked only, and would be ineligible for benefits including paid time off.

I understand that any benefits I receive outside any applicable contract may be subject to change or discontinuation at any time without prior notice.

I understand that if offered employment, I will be required to complete a Form I-9 and that the Company reserves the right to terminate my employment if said information is processed through E-Verify and I am unable to resolve any discrepancies in my information with the Social Security Administration, the Department of Homeland Security, or any other applicable government agency.