Customer Service Representative

Role overview

Key responsibilities

• Welcome patients and provide professional, friendly customer service.
• Assist patients with inquiries, appointments, and general requirements.
• Handle customer concerns and provide appropriate solutions.
• Coordinate with doctors, nurses, and other departments to support a smooth patient experience.
• Follow up with patients when required.
• Maintain a high standard of customer satisfaction.
• Assist with appointment scheduling and patient registration when required.
• Handle telephone calls, WhatsApp inquiries, and other customer communications.
• Support the reception and front-office team as needed.
• Maintain professionalism, confidentiality, and a positive attitude.

Requirements

• Excellent communication and interpersonal skills are required.
• Good English communication skills are required; Arabic is an advantage.
• Good computer skills are required.
• Candidates should be friendly, professional, and customer-focused.
• The role requires the ability to work in a fast-paced medical centre environment.
• Strong problem-solving and communication skills are required.

Compensation

• The salary is AED 5,000–6,000 per month.

Workplace

• The work location is in person in Abu Dhabi.

Employment

• The structured employment data includes full-time and contract values; the description does not specify a job type.