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Customer Service Representative | 7-day Roster | Balcatta Support Centre
Sodexo
Western Australia, AUS
Full-time
Entry
Onsite
Discovered 2 weeks ago
CRM
Free
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Do you have a passion for customer service and an interest in facilities management? Join our team!
We're seeking confident Customer Service Representatives to join Sodexo's Australian Command Centre at our Regional Support Centre in Balcatta. This is a permanent full-time position on a rotating roster, alternating between weeks of 5 x 8-hour shifts and 4 x 10-hour shifts, operating between 5:00am and 9:00pm, including every other weekend and public holidays. As the Command Centre runs 24/7, 365 days a year, successful candidates must be able to support these roster requirements.
Who are we looking for
We’re looking for a people focused team player who thrives in a fast-paced, high-volume request-management role. Ideally, you will have experience using multiple systems as you manage work requests, from receiving a service request to closing a work order. You will also provide exceptional customer service and will be trained to develop your knowledge on a broad range of services across a variety of contracts.
Specific duties will include
- Answering high volumes of incoming calls in line with Service Level Agreements.
- Triaging and processing online service requests and generating work orders to Site.
- Liaising with Sodexo staff and third-party vendors to schedule works.
- Escalating critical and priority requests.
- Reporting and general administrative support where required.
Qualifications
- You will have experience using Customer Request Management (CRM) systems and delivering excellent service to a range of customers. The ability to prioritise, work autonomously, demonstrate critical thinking, and capture detail will be essential. You will effectively use resources and Scripting to deliver consistent service.
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