Customer Service Representative

Join a Fast-Growing Roofing Company and Unlock Your Earning Potential

Are you a high-energy, competitive sales professional who thrives in a performance-driven environment?

Do you love booking appointments, talking to customers, and turning your hustle into commission?

If so, we want to meet you.

We're a rapidly expanding roofing company looking for a Customer Service Representative who's ready to dominate the phones, convert leads fast, and rise to the top.

Here, your drive determines your income — and top performers are recognized, rewarded, and promoted.

• Includes base pay — plus uncapped commission potential
• Uncapped upside — Top performers earn $80,000+ yearly with commission
• Fast commission payouts — 0.25% of sold jobs booked during regular hours, 0.75% for evenings/weekends
• Full benefits — Health, Dental, and Vision insurance, plus 401(k) with company match
• Reliable time off — PTO after 90 days
• Real growth path — Fast-track promotion opportunities in a recognition-based culture

• Make high-volume outbound calls to warm and hot leads
• Respond to inbound leads within minutes
• Book roofing appointments for Sales Reps quickly and accurately
• Keep CRM (ServiceTitan) records clean and up to date
• Follow up relentlessly on unbooked or aged leads
• Work closely with outside sales and installation teams
• Hit and exceed key KPIs: 85%+ booking success rate, 250+ calls, 25%+ tenant aggregator conversion, and 200+ booked estimates per month