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Customer Service Representative
RB Global
UAE
Onsite
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Provide comprehensive support to customers and facilitate operations; this includes coordinating equipment delivery and obtaining ownership titles/registrations from consignors, as well as handling payment collection and releasing proper paperwork and documents to buyers.
Responsibilities
- Inbound & Outbound Logistics Coordination: Assist consignors with logistics for delivering equipment to the Jebel Ali Free Zone (JAFZ) site, and support buyers with logistics for transporting purchased goods to their final destinations.
- Ownership Transfer & Official Document Support: Provide comprehensive support to consignors to transfer equipment ownership to "Ritchie Bros. Auctioneers" and complete all official paperwork required for the sale.
- Auction Registration & Participation Support: Assist and guide customers through the registration process for auction participation and provide all necessary information to facilitate a seamless and easy bidding experience.
- Payment Collection: Coordinate and follow up on collecting payments from buyers accurately and securely according to auction policies.
- Buyer Paperwork Release: Prepare and hand over proper invoices, paperwork, and release documents to buyers upon payment completion to enable them to register and clear their purchases.
- Customer Experience: Ensure that both consignors and buyers have a positive, seamless, and trustworthy experience doing business with us.
- Confidentiality & Trust: Maintain strict confidentiality and integrity when handling financial transactions, contracts, and ownership documents.
- Internal Support: Act upon requests from internal teams and Territory Managers in a timely and accurate manner to support auction success.
- Issue Resolution: Resolve customer issues related to payments, delivery, or paperwork transfer, and track all interactions.
- Availability & Flexibility: Ability to work extended or overtime hours during auction preparation days and auction days to ensure smooth operations.
- Auction Support & Assigned Duties: Perform any other tasks related to auction operations, or any other duties and tasks as assigned by management.
Qualifications
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