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Customer Service Representative
ForFarmers
Scotland, GBR
Full-time
Entry
Onsite
Discovered 1 weeks ago
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Your role
- The Customer Service Representative delivers a responsive, professional and reliable service to customers and Account Managers across the order-to-cash process. Acting as a key point of contact, you'll manage customer enquiries, resolve issues and support the smooth administration of customer accounts.
- The successful candidate will be customer-focused, organised and proactive, taking ownership of their work, building positive relationships and working collaboratively with colleagues to deliver an excellent customer experience.
Your responsibilities
- Customer Service
- Deliver a professional, responsive and customer-focused service to customers and Account Managers.
- Take ownership of enquiries and issues, ensuring they are resolved accurately and within agreed timescales.
- Customer Administration
- Maintain accurate customer records and process customer administration, pricing updates, contracts and related documentation in line with company procedures.
- Support the effective resolution of invoice queries, credit notes and customer account issues.
- Collaboration & Problem Solving
- Work closely with colleagues across Sales, Finance, Operations, Quality and Technical teams to resolve issues and provide a seamless customer experience.
- Communicate openly and build positive working relationships with customers and colleagues.
- Performance & Development
- Manage workload effectively, maintaining high standards of accuracy, quality and professionalism.
- Embrace opportunities to learn, adapt and improve ways of working to support excellent customer service and business performance.
- Knowledge, Skills & Experience Essential
- Previous experience in a customer service, customer support or administrative role.
- Strong communication skills with the ability to build positive relationships with customers and colleagues.
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