Customer Service Rep

Every interaction a customer has with Van Unen Miersma Propane shapes how reliable, responsive, and trustworthy we feel as their propane provider. In this role, you’ll be the person who turns everyday service moments calls, questions, fixes into long-term customer relationships that keep homes warm, businesses running, and communities powered. What you do directly supports customer retention, smooth operations, and growth across our service areas.

You’ll work at the center of customer communication and internal coordination, partnering closely with your General Manager, Service Center, and delivery teams to make sure customers get what they need, accurately and on time.

Handle inbound and outbound customer calls with clear, respectful, solution-focused communication

Support customer growth and retention efforts by resolving concerns, following up, and ensuring issues are fully closed

Participate in outbound campaigns to retain customers, win back lost accounts, and collect on past-due balances

Assist with daily delivery and service operations by resolving routing exceptions and updating customer accounts

Provide administrative support including documentation, reporting, route paperwork, scanning, and account accuracy (billing and forecasting)

Depending on location, assist with accounts payable processing and other office operations

What success looks like after 90 days: You’re confidently handling customer calls end-to-end, proactively identifying issues before they escalate, supporting retention efforts, and keeping customer and routing records accurate with minimal oversight.

Learn EDP’s customer systems, routing processes, and service workflows through hands-on training