oracle
Customer Service Rep III
Manitowoc Career Site
Pune, IND
Mid
Onsite
Free
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Customer Support -
- Prepare the spare parts quotation
- Handle customer inquiries related to spare parts via phone/email.
- Technical clarification regarding spares parts/recommended spare parts list.
- Processing of complaints regarding spare parts orders.
- Identify customer requirements by interpreting equipment details, part number via manual page.
Dealer Support –
- Serve as main point of contact for dealer regarding orders, pricing, stock availability and delivery schedule.
- Technical supports to the dealers.
- Coordinate with internal department such as sales, production, Logistics, finance for order execution and issue resolution.
- Prepare periodic reports on dealer performance, order trends and sales targets.
Back Support –
- Working on Backlog on weekly basis.
- Warranty Registration in GWX Portal.
- Forecast demand for spare parts based on historical data.
- Maintaining Crane Care Inventory and safety stock.
- Part Extension within intercompany or locally.
- Sales Report, Revenue, and Profit margins on Weekly basis.
- Coordinate with external teams for procurement, delivery schedules & Pricing.
Service Support –
- Arranging the Warranty Parts on emergency.
- Support to Service team members.
- Collaborate with service and maintenance team to identify required parts.
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