Customer Service Rep II

Develop strong working relationships across the business/functions, as well as with customers and manufacturing partners.

Provide impeccable customer service and sales support; respond to customer queries, answer questions and solve problems in a timely fashion.

Communicate any pertinent information received from customers to the outside sales representative or appropriate management.

Identify customer requirements and expectations in order to recommend specific products and/or solutions.

The Customer Service Representative may perform other duties as assigned

In addition to the essential functions listed below, the incumbent may perform the following additional functions.

Upgrades telephone orders.

Introducing and promoting new veterinary products during calls.

May also place outbound calls to existing customers to identify and suggest additional products and increase sales and services.

Operating a computer or other office devices for the majority of the workday

May occasionally need to move packages up to 10 pounds such as office supplies or equipment

Must be able to communicate with others in person, over the phone, and in writing.

Must be able to understand and effectively exchange accurate information with others such as coworkers, customers and vendors

Must be able to read and interpret various electronic and written documents.

This position is in an office environment in which team members occupy desks in assigned areas or at meeting/collaboration spaces within the building. The building’s primary work areas consist of desks, chairs, computers and other office equipment and devices for professional services.

This position provides the opportunity for minimal travel (10%) in a local area for a sales ride-along or training opportunity.

What's In It For You:

We provide competitive benefits, unique incentive programs and rewards for our eligible employees:

Full Medical, Dental, and Vision benefits and an integrated Wellness Program

401(k) Match Retirement Savings Plan

Paid Time Off (PTO)

Holiday Pay & Floating Holidays

Volunteer Time Off (VTO)

Educational Assistance Program

Full Paid Parental and Adoption Leave

LifeWorks (Employee Assistance Program)

Patterson Perks Program

Patterson provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or other related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.