Customer Service Rep

Preferred Qualifications

• Associate degree or higher in business, communications, or a related field.
• Experience with manufacturing processes and terminology.
• Familiarity with ERP systems used in manufacturing settings.
• Customer service certification or training.
• Quoting/estimating experience.
• Business analysis experience.

Preferred Qualifications

• Associate or Bachelor’s degree in a related field
• Experience in the Corrugated industry
• Experience with estimating and estimating software.

Minimum Qualifications

• High school diploma or equivalent.
• Proven experience in a customer service role within a manufacturing or industrial environment.
• Basic computer proficiency, including experience with CRM software and Microsoft Office applications.
• Strong verbal and written communication skills.
• Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.

Skills

• The required skills such as effective communication and computer proficiency are essential for interacting with customers and managing their information accurately. Strong problem-solving abilities enable you to address and resolve customer issues efficiently, ensuring satisfaction. Organizational skills help in managing multiple customer requests and coordinating with various internal departments to fulfill orders. Preferred skills like knowledge of manufacturing processes and ERP systems enhance your ability to understand customer needs and provide precise information. Additionally, bilingual skills or customer service certifications can improve communication with diverse customers and contribute to higher service standards.

Here's why you'll love working at Hood Container