Customer Service & Pricing Analyst (Freight Forwarding)

Overview

• Sales Administration
• Assist the sales team with day-to-day administrative tasks.
• Prepare and process sales quotations, proposals, and contracts.
• Maintain accurate records of sales activities, client data, and transactions.
• Update CRM systems with customer interactions and sales progress.
• Coordinate with operations and documentation teams for smooth execution of shipments.
• Pricing Coordination
• Coordinate with pricing, operations, and vendors to obtain competitive freight rates (air, sea, and land).
• Prepare accurate and timely quotations based on customer requirements.
• Follow up on submitted quotations and negotiate where required.
• Maintain a database of rates, tariffs, and pricing structures.
• Monitor market trends and competitor pricing.
• Customer Support
• Act as a point of contact for customers for inquiries, quotations, and shipment updates.
• Ensure timely responses to customer requests and resolve issues efficiently.
• Coordinate with operations to track shipments and provide status updates.
• Build and maintain strong relationships with clients to ensure customer satisfaction.
• Handle customer complaints professionally and escalate when necessary.

• Coordination & Communication