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Customer Service Officer
CSR Limited
Ingleburn, UAE
Full Time
Mid
Onsite
3 weeks ago
Customer ServiceSAPCRMOrder ManagementCommunicationProblem solving
Free
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Customer ServiceSAPCRM
About the Role
CSR Limited is hiring a Customer Service Officer for its Ingleburn site. The role involves delivering exceptional customer service, processing orders, and coordinating with logistics.
Key Skills for This Role
Customer ServiceSAPCRMOrder ManagementCommunicationProblem solving
Responsibilities
- Deliver exceptional customer service via phone, email, and system channels
- Process customer orders accurately and efficiently (moderate–high complexity)
- Provide product, technical, and sales support across multiple brands
- Proactively manage stock availability, lead times, and order fulfilment issues
- Liaise with logistics to coordinate timely and cost effective deliveries
- Keep customers informed on order status, delays, and solutions
- Investigate and resolve customer enquiries, complaints, and returns
- Maintain accurate data and reporting within SAP/CRM systems
- Collaborate with sales, operations, and dispatch teams to deliver outcomes
- Contribute to continuous improvement initiatives and process enhancements
Requirements
- 3–5 years in customer service or call centre roles
- A natural communicator with a professional, customer first mindset
- Confidence handling complex queries and multiple systems
- Experience with SAP, CRM platforms, and order management processes (advantageous)
- Strong collaboration skills across sales, operations, and logistics
- A proactive attitude and passion for continuous improvement
Full Job Posting
About The Role
- We're looking for a dynamic and driven Customer Service Officer to join our Interior Systems team at our CSR Ingleburn site—a team that's passionate about shaping spaces for life and delivering next level customer experiences.
Key Responsibilities
- Deliver exceptional customer service via phone, email, and system channels.
- Process customer orders accurately and efficiently (moderate–high complexity).
- Provide product, technical, and sales support across multiple brands.
- Proactively manage stock availability, lead times, and order fulfilment issues.
- Liaise with logistics to coordinate timely and cost effective deliveries.
- Keep customers informed on order status, delays, and solutions.
- Investigate and resolve customer enquiries, complaints, and returns.
- Maintain accurate data and reporting within SAP/CRM systems.
- Collaborate with sales, operations, and dispatch teams to deliver outcomes.
- Contribute to continuous improvement initiatives and process enhancements.
What You Bring
- 3–5 years in customer service or call centre roles.
- A natural communicator with a professional, customer first mindset.
- Confidence handling complex queries and multiple systems.
- Experience with SAP, CRM platforms, and order management processes (advantageous).
- Strong collaboration skills across sales, operations, and logistics.
- A proactive attitude and passion for continuous improvement.
- Team player mentality with a drive to succeed together.
Why Join CSR?
- Collaborative, supportive leadership with an open door policy.
- Career growth opportunities within a leading national business.
- Strong work life balance, with a supportive and collaborative team culture.
- Rewarding career with on the job learning, development, and upskilling opportunities.
- Supportive and team oriented culture that fosters innovation and inclusion.
- Attractive salary and benefits, including access to exclusive discounts and offers.
- Enjoy a dynamic, site based role where no two days are the same.
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