workable
Customer Service Officer
Matar Al Baqmi Holding Company
KSA
Full-time
Mid
Onsite
Discovered 2 weeks ago
GPS
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanKey skills for this role
GPS
Key Skills for This Role
GPS
Full Job Posting
Truck Movement & GPS Monitoring
Monitor daily truck movements through GPS tracking systems.
Track departures, arrivals, unloading activities, and truck returns.
Identify delayed, stationary, or route-deviating vehicles.
Follow up with drivers regarding delays and operational issues.
Escalate significant delays, breakdowns, or route issues to relevant stakeholders.
Trip Turnaround Time Control
Monitor delivery trips against agreed turnaround times.
Maintain records of delays and recurring issues.
Analyse delay trends and recommend corrective actions to improve fleet utilisation.
Customer Delivery Confirmation
Contact customers prior to dispatch to confirm delivery readiness.
Verify storage and silo capacity before releasing deliveries.
Confirm delivery schedules and manage postponement requests.
Communicate customer requirements and restrictions to logistics teams.
Prevent unnecessary dispatches to customers unable to receive deliveries.
Customer & Driver Coordination
Serve as the primary coordination point between customers, drivers, dispatchers, and logistics teams.
Keep customers informed of delivery schedules and significant delays.
Communicate customer instructions and delivery requirements to drivers.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Matar Al Baqmi Holding Company
Customer Service Officer
Al Jubayl, KSA
Full-time
The employer is seeking a Customer Service Officer to coordinate customer, driver, dispatcher, and logistics activities for daily deliveries. The role monitors truck movements, confirms delivery readiness, manages except
Discovered 1 weeks agoView →
Quality Engineer - Pressure Vessels & Heat Exchangers
Dammam, KSA
SeniorFull-time
Discovered 3 weeks agoView →
Customer Service Officer
Al Jubayl, KSA
Discovered 1 weeks agoFull-time
Warehouse Data Entry Officer
, KSA
Discovered 2 weeks agoFull-time
Senior Treasury Specialist
Dammam, KSA
Discovered 2 weeks agoFull-time
Planning Engineer
Dammam, KSA
Discovered 3 weeks agoFull-time
Quality Engineer - Pressure Vessels & Heat Exchangers
Dammam, KSA
Discovered 3 weeks agoFull-time
Procurement Manager
Dammam, KSA
Discovered 3 weeks agoFull-time
Business Development Manager - Oil & Gas
Dammam, KSA
Discovered 3 weeks agoFull-time
QC Inspector - Radiator
Dammam, KSA
Discovered 3 weeks agoFull-time