Customer Service Officer
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Key skills for this role
Role Overview
The Applicant Support Senior Associate leads and motivates the Applicant Support team to deliver a positive customer experience.
The role requires detailed knowledge of DataFlow Group services and policies and the ability to communicate them to the support team.
Key Skills for This Role
Full Job Posting
Role Overview
The Applicant Support Senior Associate leads and motivates the Applicant Support team to deliver a positive customer experience.
The role requires detailed knowledge of DataFlow Group services and policies and the ability to communicate them to the support team.
Duties and Responsibilities
- Manage customer resolution delivery, service levels, productivity, quality assurance, and customer satisfaction.
- Handle incoming chats, email inquiries, and customer callbacks.
- Coordinate with internal teams to support on-time and accurate service delivery.
- Set goals, policies, and best practices for the Applicant Care team.
- Work with Team Leaders to support employee engagement and translate company objectives into clear goals.
- Develop creative solutions to address operational challenges and opportunities.
- Report results on a weekly, monthly, and quarterly basis.
Qualifications
- Bachelor's or college degree in any field.
- At least 2 to 5 years of operations experience in a BPO setting.
- Experience handling and communicating with people from different nationalities.
- Excellent verbal and written communication skills.
Workplace
- The source metadata identifies the role as onsite in Abu Dhabi.
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