Customer Service & Office Manager

Role Overview

Customer Communication

• Respond to inquiries through email, phone, WhatsApp, direct messages, and social media comments.
• Handle questions about orders, returns, warranties, and products professionally and efficiently.
• Provide updates on order statuses, preorders, and delays.

Office Coordination

• Oversee daily office operations and maintain office supplies.
• Handle administrative tasks, documentation, and reporting needs.

Order Fulfillment

• Assist with packing and shipping orders accurately and on time.
• Coordinate with logistics partners to resolve shipping and delivery issues.
• Maintain records of orders, returns, and shipments.

Social Media Engagement

• Monitor and engage with comments, messages, and reviews across social media platforms.
• Escalate critical customer feedback and urgent issues to relevant team members.

Process Improvement

• Identify improvements to communication and workflows.
• Suggest and implement solutions that improve customer experience and operational efficiency.
• Support product launches, custom projects, and special campaigns with coordination tasks.

Skills and Qualifications

• At least two years of experience in customer support, office coordination, or a related field.
• Excellent verbal and written communication in English.
• Arabic is a plus, and additional languages are welcome.
• Proficiency with email systems, social media platforms, Shopify or a similar platform, and Google Workspace or Microsoft Office.
• Strong multitasking, attention to detail, and prioritization skills.
• Customer-focused approach and ability to resolve issues independently or escalate when necessary.

What We Offer

• Full-time role based in Dubai Marina.
• Competitive salary with room for growth.
• Dynamic luxury-brand environment with international clientele.
• Opportunity to contribute directly to the brand's success and reputation.

Work Location

• The role is performed in person in Dubai Marina.