paycor
Customer Service Manager
Dorothy Lane Market
USA
Full-time
Mid
Onsite
Discovered 1 weeks ago
Free
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- Manage the day-to-day operations of the Front End department.
- Provide excellent customer service.
- Be able to work proficiently in all roles of the department including cashiering, bagging, and Guest Services.
- Solve customer issues and inquiries in a timely fashion.
- Effectively delegate tasks in order to promote efficient operations.
- Build a strong team while demonstrating servant leadership.
- Serve as a positive role model for our Cashiers and Carry-outs.
- Oversee hiring, training, and development of department staff.
- Oversee scheduling for the Front End and collaborate with other departments when help is needed.
- Performs other duties as assigned.
- A desire to make folks happy by providing Honestly Better® Food and Service.
- A willingness to learn about and taste great food.
- A willingness to practice the DLM Team Values: Be Honest, Safe, Helpful, and Hard-Working.
- A good working understanding of DLM’s operations and a passion for our company culture.
- Outstanding customer service skills.
- Strong, proactive problem-solving skills.
- Strong phone etiquette and computer skills.
- Previous customer service and leadership experience.
- 18 years old or older.
- Holiday and weekend schedule availability.
- Willingness to work a variety of shifts.
- Standing for long periods of time.
- Lifting up to 40lbs.
- Flexible Schedules
- Generous Associate Discounts and Lunch Specials
- Wellness Programs
- Tuition Reimbursement
- Opportunities for Cross-training and Advancement
- Paid Time Off and Holiday Pay
- Comprehensive Medical, Dental, and Vision
- 401(k) with Employer Match
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