Customer Service Manager

Corley, Coventry, Warwickshire, United Kingdom, CV7 8NR

Customer Service Manager Welcome Break Corley, M6 J3/4, Corley, Coventry, CV7 8NR

Full-time role | Rewarding salary package up to £32,000 with annual bonus | £10 meal allowance every shift

Ready to lead from the front and set the standards that customers notice straight away?

As a Customer Service Manager at Welcome Break, you’ll lead our customer service and maintenance teams to deliver exceptional service, immaculate facilities and a safe, welcoming environment for every customer on the move.

This is a hands-on leadership role where you’ll take ownership of site cleanliness and hygiene, support proactive and reactive maintenance, and make sure health & safety and compliance standards are followed across all areas. As a Customer Service Manager , you’ll work closely with the Site Leader and the customer service team, stepping in to solve problems quickly and keeping everything running smoothly behind the scenes.

A Customer Service Manager will also lead on audits and inspections, liaise with different areas of the business, customer feedback and help create a culture where We Care, We Are a Team, and We Deliver every day.

This role could be a great fit if you:

Have management experience in a fast-paced retail, catering or customer service environment

Enjoy leading, coaching and developing teams and know how to get the best out of people

Take real pride in standards from site cleanliness and presentation to safety and compliance

Can stay calm under pressure, prioritise quickly and keep things moving in a high-volume environment

Are confident handling audits, inspections and day to day problem solving, including coordinating repairs and contractors

Are ambitious and keen to grow your leadership career with clear progression opportunities

If you’re looking for a role where you can make a visible difference every day leading great teams, protecting standards and creating a site customers are proud to stop at, we’d love to hear from you!