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Customer Service – Logistics & Transportation
Trukkin
Dubai, UAE
Full Time
Entry
Yesterday
Customer ServiceLogisticsCommunicationProblem SolvingConflict ResolutionShipment Tracking
Free
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Customer ServiceLogisticsCommunication
About the Role
We are looking for a proactive Customer Service Representative to join our logistics team in Dubai. The role involves managing customer communication, resolving issues, and tracking shipments.
Key Skills for This Role
Customer ServiceLogisticsCommunicationProblem SolvingConflict ResolutionShipment Tracking
Responsibilities
- Manage customer communication and provide timely shipment and delivery updates
- Handle customer queries related to logistics operations, delays, and service issues
- Resolve customer escalations and maintain high service standards
- Track shipments and proactively communicate exceptions and delivery timelines
- Maintain accurate records of customer interactions, complaints, and resolutions
- Support continuous process improvements and ensure compliance with service level agreements (SLAs)
Requirements
- Experience in customer service within the logistics, transportation, or supply chain industry
- Excellent communication and interpersonal skills
- Strong problem solving and conflict resolution abilities
- Ability to manage multiple priorities in a fast paced environment
- Customer first mindset with a proactive approach to issue resolution
- Team player who can work effectively across departments
Full Job Posting
Overview
- We're looking for a proactive and customer focused Customer Service Representative to join our growing logistics team in Dubai.
- If you have experience in transportation, trucking, or logistics and enjoy solving problems, coordinating with multiple teams, and delivering an exceptional customer experience, we'd love to hear from you.
Key Responsibilities
- Manage customer communication and provide timely shipment and delivery updates.
- Handle customer queries related to logistics operations, delays, and service issues.
- Resolve customer escalations and maintain high service standards.
- Track shipments and proactively communicate exceptions and delivery timelines.
- Maintain accurate records of customer interactions, complaints, and resolutions.
- Support continuous process improvements and ensure compliance with service level agreements (SLAs).
What We're Looking For
- Experience in customer service within the logistics, transportation, or supply chain industry.
- Excellent communication and interpersonal skills.
- Strong problem solving and conflict resolution abilities.
- Ability to manage multiple priorities in a fast paced environment.
- Customer first mindset with a proactive approach to issue resolution.
- Team player who can work effectively across departments.
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