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Customer Service Instant Return Representative
Hertz
Winnipeg, CAN
Full-time
Entry
Onsite
CAD 17-17 hourly / hour
Discovered 3 weeks ago
Free
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- Providing exemplary customer service by managing the vehicle return process in compliance with Hertz’s policies and procedures.
- Resolving customer service concerns and issues professionally and effectively.
- Inspecting the returning vehicle, recording any new damage, and completing the required documentation.
- Collecting damage costs for minor damages as outlined by company policy and procedures.
- Driving continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction.
- Adhering to all company policies and procedures.
- Providing directions in a courteous and expeditious manner.
- Following guidelines of the customer service training provided to employees and successfully resolving customer issues, leaving customer with a positive experience.
- Offering extra service as appropriate, such as general directions, assisting with luggage and responding to other customer requests as appropriate.
- Ensuring accident/incident report is entered into the system and where appropriate any costs for damage is charged to customer when closing rental.
- Paying extra attention to windshield chip/crack and if detected charge customer when closing rental.
- Providing customer with final invoice and explaining all charges in a courteous manner.
- Performing any other related duties as assigned by management.
- Up to 40% off of the base rate of any standard Hertz Rental.
- Discounted Travel and Food.
- Career Growth with hands-on learning.
About Hertz
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