Customer Service Executive
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Key skills for this role
About the Role
Premium Solutions Consultancy seeks a Customer Service Executive in Qatar. The role involves responding to inquiries, resolving complaints, and processing orders. Requires fluency in Arabic and English, and candidates must be locally available with NOC.
Key Skills for This Role
Responsibilities
- Respond to customer inquiries via phone and email in Arabic and English, providing accurate and timely assistance
- Resolve customer complaints, offer effective solutions, and escalate issues when necessary
- Maintain a high level of customer satisfaction through positive and productive interactions
- Process customer orders, returns, and exchanges following company policies
- Manage customer accounts, resolve discrepancies, and provide updates
- Assist customers with product inquiries and services, ensuring clarity and satisfaction
- Stay updated on company products, services, and policies to provide comprehensive support
- Collaborate with other departments to enhance the overall customer experience
Requirements
- Fluency in Arabic (written and spoken) is mandatory
- Proficiency in English is required
- Previous experience in customer service or a similar role is preferred
- Strong communication, problem solving, and interpersonal skills
- Local hiring only – Candidates must be currently residing in Qatar
- QID holders with NOC ready are eligible to apply
- Must be ready to join immediately
Full Job Posting
Position Overview
- Premium Solutions Consultancy is Hiring!
- Position: Customer Service Executive
Key Responsibilities
- Respond to customer inquiries via phone and email in Arabic and English, providing accurate and timely assistance.
- Resolve customer complaints, offer effective solutions, and escalate issues when necessary.
- Maintain a high level of customer satisfaction through positive and productive interactions.
- Process customer orders, returns, and exchanges following company policies.
- Manage customer accounts, resolve discrepancies, and provide updates.
- Assist customers with product inquiries and services, ensuring clarity and satisfaction.
- Stay updated on company products, services, and policies to provide comprehensive support.
- Collaborate with other departments to enhance the overall customer experience.
Qualifications
- Fluency in Arabic (written and spoken) is mandatory.
- Proficiency in English is required.
- Previous experience in customer service or a similar role is preferred.
- Strong communication, problem solving, and interpersonal skills.
- Local hiring only – Candidates must be currently residing in Qatar.
- QID holders with NOC ready are eligible to apply.
- Must be ready to join immediately.
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