Customer Service Executive

Apex Logistics International

Singapore, QAT

Full Time

Entry

Onsite

3 weeks ago

Air Freight OperationsDocumentationCustomer ServiceMicrosoft OfficeCommunicationProblem Solving

Free

Job Fit Check

Base Career helps you apply smarter for this job.

Ready to Scan

Key skills for this role

Air Freight OperationsDocumentationCustomer Service

Established in 2001, Apex Logistics International is a global leader in freight forwarding, contract logistics, customs brokerage, transportation management, warehousing, and distribution.
In 2021, Apex joined the KN Group, strengthening its position as an industry leading Air Freight Forwarder.

We are seeking a Customer Service Executive to join our Customer Service team in Singapore.
The role is responsible for managing end to end shipment coordination for both inbound and outbound cargo, ensuring smooth operations and high service standards.
This role acts as the key point of contact between customers, internal teams, and external partners to ensure timely delivery, accurate documentation, and efficient problem resolution.

Handle daily air import/export bookings, routing instructions, and scheduling.
Verify booking details and ensure information accuracy before transmission.
Coordinate with customer, shipper or consignee to ensure adequate shipment arrangement.
Prepare and validate all shipping documents including HAWB, MAWB, manifest, and invoices.
Update system milestones accurately.
Ensure all data entries and reports are completed on time for billing, KPI, and customer visibility.
Respond promptly to customer inquiries on shipment status and requirements.
Provide daily updates and ensure customers are informed of any deviations or changes.
Escalate service issues or irregularities to the supervisor or senior team members for resolution.
Liaise with freight planner, operation, and counterpart offices for smooth cargo movement.
Support ad hoc coordination for urgent or last minute bookings.
Ensure timely and accurately invoicing and billings to customers.

Minimum Diploma in Logistics Management or equivalent.
Experience in both air freight export and import operations (Freight Forwarding / Logistics / Supply Chain / 3PL) is an added advantage.
Fresh graduates are also encouraged to apply.

Good communication and interpersonal skills.
Detail oriented, disciplined in documentation and follow up.
Customer focused mindset with proactive problem solving attitude.
Team oriented, cooperative, and able to take instruction effectively.
Able to work under pressure and handle multiple tasks in a fast paced environment.
Good in Microsoft Office (Excel, Outlook, Word).
Good command of written and spoken English.