naukri
Customer Service Executive - Logistics/Supply Chain
RAKHA AL KHALEEJ INTERNATIONAL FZCO
Dubai, UAE
Senior
2 weeks ago
Order ManagementCustomer ServiceERP SystemsCommunicationProblem SolvingCross functional Coordination
Free
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Order ManagementCustomer ServiceERP Systems
About the Role
Serve as the primary point of contact for customers. Manage end to end Order Management through various channels - internal and external communication via email, phone, or ERP.
Key Skills for This Role
Order ManagementCustomer ServiceERP SystemsCommunicationProblem SolvingCross functional Coordination
Responsibilities
- Serve as the primary point of contact for customers
- Manage end to end order management through various channels
- Address customer complaints or concerns promptly
- Coordinate with cross functional teams to ensure product availability and timely shipment/delivery
- Ensure all orders are invoiced accurately and promptly as per SLA
Requirements
- Serve as primary point of contact for customers
- Manage end to end order management through various channels
- Address customer complaints or concerns promptly
- Coordinate with cross functional teams for product availability and timely shipment
- Ensure accurate and prompt invoicing as per SLA
Full Job Posting
Responsibilities
- Serve as the primary point of contact for customers.
- Manage end to end Order Management through various channels internal and external communication via email, phone, or ERP.
- Address customer complaints or concerns promptly, finding solutions or escalating when necessary.
- Ensure customer satisfaction and resolve issues in a timely manner.
- Coordinate with CROSS functional teams to ensure product availability and timely Shipment/delivery.
- Ensure that all orders are invoiced accurately and promptly as per SLA.
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