oracle
Customer Service Executive
Danube Properties
Dubai, UAE
Full-time
Entry · 2+ years experience
Onsite
Discovered 1 weeks ago
CRMSalesforce
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanKey skills for this role
CRMSalesforce
Key Skills for This Role
CRMSalesforce
Full Job Posting
Responsibilities
- Handle inbound and outbound customer calls professionally and efficiently.
- Respond to customer enquiries related to property, payments, handover, maintenance, complaints, and other service-related matters.
- Register, track, follow up, and close customer complaints within defined service timelines.
- Understand customer concerns, identify the root cause, and coordinate with relevant departments for resolution.
- Maintain regular follow-up with customers until the complaint or request is fully resolved.
- Attend face-to-face meetings with customers at the office, project site, or customer location when required.
- Handle escalated or dissatisfied customers calmly and professionally.
- Coordinate with departments such as Handover, Facilities Management, Collections, Construction, Sales, Legal, and other support teams.
- Maintain accurate records of customer interactions, commitments, complaints, and resolutions in CRM/Salesforce or the applicable system.
- Ensure all customer commitments and follow-up dates are monitored and completed on time.
- Provide customers with clear and accurate updates regarding the status of their requests.
- Escalate critical, sensitive, or ageing complaints to the appropriate management team.
- Participate in customer satisfaction, welcome, feedback, and follow-up calls whenever required.
- Support the FLCC team in maintaining service levels, call quality, complaint resolution, and customer satisfaction targets.
- Any other work that may be assigned to you in line with your portfolio.
Qualifications
- Bachelor’s degree or equivalent qualification preferred.
- 2–4 years of experience in customer service, contact centre, complaint management, or customer relations.
- Previous experience handling inbound and outbound customer calls is essential.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Danube Properties
Videographer (AI Editing)
, UAE
MidFull-time
The employer is seeking a videographer to produce and edit high-quality real estate and marketing videos using AI-powered tools. Candidates should have 2–4 years of relevant experience, strong editing software skills, cr
Discovered 1 weeks agoView →
Sales Manager
, UAE
ManagerFull-time
The employer is seeking a Sales Manager to lead the indirect sales channel for Danube Properties and drive revenue through brokers and channel partners. The role requires real estate sales experience, a proven record of
Discovered 3 weeks agoView →
Collection Executive
Dubai, UAE
Discovered TodayFull-time
Senior Executive - Internal Audit
Dubai, UAE
Discovered 1 weeks agoFull-time
Videographer (AI Editing)
, UAE
Discovered 1 weeks agoFull-time
Lead Interior Designer
Dubai, UAE
Discovered 2 weeks agoFull-time
Audit Executive
Dubai, UAE
Discovered 2 weeks agoFull-time
Sales Manager
, UAE
Discovered 3 weeks agoFull-time