Customer Service Executive
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Key skills for this role
About the Role
Prompt Group is hiring a Customer Service Executive to provide excellent customer service via telephone and email. The role involves building trust with clients, handling inquiries, and maintaining records.
Key Skills for This Role
Responsibilities
- Provide excellent customer service via telephone and email
- Draft emails and chats effectively
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid, and complete information using the right methods/tools
- Keep records of customer interactions, process customer accounts, and file documents
Requirements
- Proven experience of 1 2 years in customer service, sales, or related field
- Strong track record of achieving sales targets and driving revenue growth
- Excellent communication and negotiation skills
- Strategic thinker with proactive and results oriented approach
Full Job Posting
Responsibilities
- Excellent communication skills, fluent in English.
- Responsible for providing excellent customer service via telephone and email.
- Excellent in drafting emails and chats.
- Build sustainable relationships of trust through open and interactive communication with corporates and individuals.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Keep records of customer interactions, process customer accounts, and file documents.
- Patience and tolerance working under pressure.
- Ability to learn about services and describe/explain them to prospects.
Requirements
- Proven experience of 1 2 years in customer service, sales, or a related field.
- Strong track record of achieving sales targets and driving revenue growth.
- Excellent communication and negotiation skills.
- Strategic thinker with a proactive and results oriented approach.
Pay
- From AED 5,000 per month
Work Location
- In person
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