naukri
Customer Service Executive
Gulf Processing Industries LLC
Dubai, UAE
Senior
1 weeks ago
Order ProcessingCustomer ServiceSupply Chain ManagementKPI ReportingInvoice AccuracyClaims Management
Free
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Order ProcessingCustomer ServiceSupply Chain Management
About the Role
Ensure Sales order process for customers and also from specific market to market. Ensuring that customer orders are processed efficiently and responding to customer enquiries an.
Key Skills for This Role
Order ProcessingCustomer ServiceSupply Chain ManagementKPI ReportingInvoice AccuracyClaims Management
Responsibilities
- Ensure efficient processing of customer orders and respond to inquiries
- Supervise timely settlement of customer claims
- Ensure compliance with legal legislations and documentation requirements
- Prepare and report on KPIs such as CFR, OTIF, and DSO
Requirements
- Experience in sales order processing and customer service
- Knowledge of supply chain and compliance
- Ability to manage claims and reporting
Full Job Posting
Job Overview
- Ensure Sales order process for customers and from specific market to market.
- Ensuring that customer orders are processed efficiently and responding to customer enquiries and requests.
Key Responsibilities
- Managing systematic approach to capture, evaluate and report issues / opportunities bought forward by customers, eg. Periodic surveys measuring KPIs, OTIF
- Ensure sufficient quality information is provided to the customers through periodic order Ensurement reports.
- Supervise the timely settlement of Customer claims.
- Ensure that orders are processed accurately and that correct shipping instructions and invoices are generated for dispatches.
- Decide on allocation of scarce stock between customers and Wearhouse.
- Ensure that cost are under controlled and in line with budget.
- 100% compliance with Supply Chain Ensurement.
- Ensure 100% compliance with legal legislations and documentation requirement
- Ensure Insurance claims.
- Ensure timely reporting on Case Fill rate, Monthly/Weekly Order to Shipment sheet, Support S&OP, Ensure Slow Moving and Obsolete, Co ordinate on preparation and timely completion of ad hoc Ensurement reports
KPIs
- CFR, OTIF, Stock Ensurement, DSO, Invoice accuracy, Delivery turn over time.
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