Customer Service & Dispatch Associate

Job Duties and Responsibilities

• (Essential Job Duties) Common activities listed below: actual position responsibilities may vary.
• Provide outstanding customer service.
• Learn and leverage industry leading technology and software to manage enterprise operations.
• Answer inbound calls.
• Manage customer expectations, inquiries, and orders.
• Business development; be the “voice of the company” as one of the first AMERI-CANS team members to interact with inbound requests.
• Comfort and familiarity with office technology (Microsoft suite of products) as well as a demonstrated ability to quickly learn new technology in support of business operations.
• Experience with dispatch systems a plus.

Essential Functions

Minimum Qualifications

• Bilingual: English and Spanish
• Education & Experience: High School Diploma or equivalent.
• Ability to read and interpret documents such as procedure manuals.
• Ability to make calculations such as discounts, freight estimates, dimensional weight, invoices, and percentages.
• Proficiency in Microsoft Office (Word, Excel, Outlook).

Abilities

Competitive Benefits

• Benefits including medical, dental, vision
• Company matched 401k
• Company paid STD & Accident supplemental
• Company paid Life AD&D Insurance
• Employee Assistance Program “EAP”
• Paid Time Off (PTO) (10 days)
• Paid Sick Time (4 days)
• Personal Days (4 days)
• 11 Paid Federal Holidays
• Unlimited growth potential as we take the business to the next level
• Professional Development

Schedule

• 8:30 AM – 5:00 PM
• 8-hour shift / Overtime

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