dayforce
Customer Service - Customer Service Representative
Multi-Color Corporation
Daventry, GBR
Full-time
Entry
Hybrid
Discovered 1 weeks ago
Microsoft OfficeERPCRM
Free
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Role Overview
To provide administrative and operational support to the Customer Service Representatives (CSRs), ensuring customer orders are processed accurately and efficiently and that the CSR team has the information and support required to manage customer accounts effectively.
The role is primarily office-based and internal-facing, with no direct responsibility for dealing with customers.
Key Skills for This Role
Microsoft OfficeERPCRM
Full Job Posting
Job Purpose
To provide administrative and operational support to the Customer Service Representatives (CSRs), ensuring customer orders are processed accurately and efficiently and that the CSR team has the information and support required to manage customer accounts effectively.
The role is primarily office-based and internal-facing, with no direct responsibility for dealing with customers.
Main Duties and Responsibilities
- Provide day-to-day administrative support to the CSR team.
- Process customer orders accurately and in a timely manner.
- Enter and maintain accurate order and customer information on company systems.
- Check orders for correct quantities, specifications, artwork and delivery requirements.
- Assist CSRs with order amendments, reworks and changes.
- Prepare and maintain relevant order documentation.
- Follow up on outstanding internal actions and provide updates to the relevant CSR.
- Monitor order progress and highlight any potential issues or delays to the CSR.
- Assist with the administration of artwork submissions and approvals.
- Ensure the correct artwork and specifications are linked to the relevant orders.
- Liaise with Production, Artwork, Purchasing, Warehouse, Dispatch and Finance teams as required.
- Obtain information from internal departments to support the CSR team.
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