Customer Service Coordinator

Mead Johnson Nutrition (MJN) is Reckitt’s specialized, science-led infant and child nutrition business. With over 100 years of pediatric nutrition expertise, MJN is known for its clinical, science-based approach to innovation and its expanding focus on specialized nutrition. Its market-leading brands, including Enfamil and Nutramigen, support early childhood development and lifelong health. MJN operates in over 50 countries and plays a vital role in delivering high-quality nourishment to families around the world. Enfamil is the leading global infant formula brand, and the most recommended by pediatricians in MJN's core markets.

This role manages all processes related to customer orders including: order receipt and entry, order processing monitoring, shipment delivery, returns, of customer accounts for Reckitt Canada to ensure complete and final fulfillment of product sales and delivery to customers.

Undergraduate Degree

3 years’ experience preferred in front line customer service or related field

Understanding of warehousing logistics, inventory relative to order processing, distribution and delivery of orders on time

French speaking is an asset

Customer relations/Order to Cash experience

Working knowledge of Order to Cash, SAP Experience necessary

Professional verbal and written interpersonal communication skills, with the ability to adjust to each customer appropriately

Intuitive understanding of customer service dynamics

Must demonstrate calmness and patience with a genuine interest in helping customers while representing Reckitt’s best interest

This role is not currently sponsoring visas or considering international movement at this time.

Supply Chain Management, Business Partnership, Collaboration and partnership building, Relationship Management, Business Acumen, Productivity management, Improve business processes, Advanced Analytics, Data Analytics, Supply Chain Planning, Logistics Management.

CAD $60,000-$75,000