Customer Service Coordinator

The next step in your career starts here…

Permanent Full Time

Monday to Friday

Rotating roster: 7:00am to 3:00pm, 8:00am to 4:00pm, 9:00am to 5:00pm

As a Customer Service Coordinator at our Customer Support Centre in Dandenong, you'll become part of a supportive team that keeps our operations running smoothly.

This office-based role combines customer service, administration and operational coordination, with a strong focus on supporting customers and internal stakeholders over the phone and via email.

You'll enjoy variety in your role including:

Reviewing and processing applications and customer requests

Supporting allocation activities, including coordinating equipment, kit requirements and compliance checks

Providing support to internal and external customers via phone and email, with no face-to-face customer interaction

Managing enquiries and coordinating customer outcomes across multiple communication channels

Working across multiple systems to maintain accurate records, documentation and compliance information

Prioritising competing tasks and managing multiple workflows throughout the day

Collaborating with colleagues and stakeholders across the business to deliver positive customer outcomes

What you’ll get in return

We provide our team with a wide range of perks and benefits, including:

Development and career progression pathways

Flexible working options available—let’s discuss what works best for you

Access to our employee discounts, benefits and wellbeing program including Fitness Passport

Purchased additional leave program

Novated leasing and salary sacrifice

12 weeks Paid Parental Leave in addition to government parental leave scheme