Customer Service Coordinator - Arabic Speaking
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Key skills for this role
About the Role
Kafu Facility Management is seeking an Arabic-speaking Customer Service Coordinator to handle customer calls, resolve issues, and provide account support. The role requires strong communication skills, patience, and the ability to work in shifts.
Key Skills for This Role
Responsibilities
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns
- De escalate situations involving dissatisfied customers, offering patient assistance and support
- Call clients and customers to inform them about the company’s new products, services and policies
- Guide callers through troubleshooting, navigating the company site or using the products or services
- Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
- Collaborate with other call center professionals to improve customer service
- Help to train new employees and inform them about the company’s customer management policies
Requirements
- Good command of English
- Previous experience in a call center or customer service role
- Excellent communication and interpersonal skills
- Patience, empathy and ability to handle pressure
- Basic computer and typing skills
- Ability to work in shifts, including weekends and holidays
- Arabic (Required)
- 2 years Call Center Agent experience
Full Job Posting
Job Description
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns
- De escalate situations involving dissatisfied customers, offering patient assistance and support
- Call clients and customers to inform them about the company’s new products, services and policies
- Guide callers through troubleshooting, navigating the company site or using the products or services
- Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
- Collaborate with other call center professionals to improve customer service
- Help to train new employees and inform them about the company’s customer management policies
- Microsoft Office Skills
Requirements
- Good command of English – Preferred or required depending on business needs
- Previous experience in a call center or customer service role is an advantage
- Excellent communication and interpersonal skills
- Patience, empathy and ability to handle pressure
- Basic computer and typing skills
- Ability to work in shifts, including weekends and holidays, if required
Pay
- QAR5,000.00 QAR6,000.00 per month
Application Question
- Are you ready to join immediately with N O C?
Experience
- Call Center Agent: 2 years (Required)
Language
- Arabic (Required)
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