Customer Service Coordinator

Patience and calmness under pressure

Good planning and organisation skills

Problem solving and decision-making skills

A polite, tactful, and assertive attitude

Excellent communications skills

Good team working skills

More about the Customer Service Coordinator role…

To deal with customer service matters received be email or phone, and address customer issues in a prompt and organised way and in line with SLA’s to ensure a positive customer journey.

Issue instructions to Sub-contractors and follow up to ensure prompt resolution.

To follow up all outstanding remedial works and take appropriate action to ensure works wherever possible are completed within a 28-day period.

To deliver an excellent customer service, understanding and empathy to our customers to ensure a positive customer journey.

To communicate effectively and regularly with internal departments and form excellent working relationships as part of the larger team.

Carry out general administrative duties, ensuring our database system up to date at all times.

Ensure all Customer Service KPI’s are in line with company guidelines.

Maintain an awareness of the company Health and Safety requirements and ensure these are adhered to at all times.

Finally, let’s tell you a bit more about us…

We build more than homes, we’re making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empower us to develop sustainable communities across affordable and private housing. We work in a partnership-led way, and you’ll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation,and the functional support of Vistry Services, we’re a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach.

Join us in making Vistry.

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