Customer Service Claims Handler

£19,220 to £25,000 + up to 10% bonus + benefits

Full training provided

Multiple positions available

Flexible home-working options after probation

As a Customer Service Claims Handler in our York office, you’ll be part of a 140-strong team that manages our customer’s property or motor insurance enquiries, from initial claim through to settlement. We’re offering you a 35-hour week with shift patterns running from Monday to Friday between 8am and 6pm. As well as no weekend working, we offer homeworking options after probation that work for you. At NFU Mutual we put our customers at the heart of everything we do. We're proud to have built an enviable reputation for exceptional member loyalty, which is why 9 out of 10 customers renew with us each year. You’ll engage with our customers, NFU Mutual Agents and a variety of third parties to gather the necessary information that’ll help you make fair decisions on our customer’s claims. We always look for ways to settle our customers’ claims, this means less no and more yes, which makes working in our claims team altogether more satisfying and rewarding. To help you become the best you can be, we provide comprehensive training in your first three months. When the training is complete, we’ll provide a supportive learning environment so you can confidently start your Claims Handler journey. Your line manager will also support you to build a personal development plan which you can expect to have conversations about all year round. You’ll be joining a thriving and vibrant team in a lively office with everything you need, including plenty of break-out spaces, free tea and coffee, and a weekly delivery of fresh fruit. Easy to get to by bus, bike or car, we have free on-site parking and bike storage facilities. We’re a team that enjoys group social activities as much as we enjoy helping our local communities and charity organisations.