Customer Service Claims Handler

As a Customer Service Claims Handler in our Belfast office, you’ll be part of a 30-strong team that manages our customer’s claims, from initial claim through to settlement.

We’re offering you a 35-hour week with shift patterns running from Monday to Friday between 8am -to 6pm. As well as no weekend working, we offer a hybrid working model which means that once you’re up to speed you can work from the comfort of your own home for up to 50% of the time.

At NFU Mutual we put our customers at the heart of everything we do. We're proud to have built an enviable reputation for exceptional member loyalty, which is why 9 out of 10 customers renew with us each year. You’ll engage with our customers, NFU Mutual Agents and a variety of third parties to gather the necessary information that’ll help you make fair decisions on our customer’s claims. We always look for ways to settle our customers’ claims, this means less no and more yes, which makes working in our claims team altogether more satisfying and rewarding.

To help you become the best you can be, we provide comprehensive training that includes 4-6 weeks in a classroom environment. And when the training is complete, we’ll provide a supportive learning environment so you can confidently start your Claims Handler journey. Your line manager will also support you to build a personal development plan which you can expect to have conversations about all year round.

You’ll be joining a thriving and vibrant team that enjoys group social activities as much as we enjoy helping our local communities and charity organisations. We’re committed to protecting your health and wellbeing during our recruitment process, so all our interviews are currently being held virtually via Microsoft Teams.