Customer Service Associate

Supports a positive customer shopping experience and maintains a strong store partnership with store teams and Loss Prevention. Understands operational procedures and deters acts of dishonesty within established customer service guidelines.

Provides timely, courteous and knowledgeable service to customers

Engages customers, providing support and creating a positive shopping environment

Provides an effective deterrent to theft through customer engagement and a professional and knowledgeable presence

Observes accurate checkout procedures for customers and Associates

Communicates shrink-related concerns to Store Management and Loss Prevention

Maintains an effective partnership with Store Management and Loss Prevention to accomplish work assignments and overall goals and objectives.

Coordinates and completes shrink-related activities in partnership with Store Management

Supports and participates in store shrink reduction goals and programs

Promotes a culture of honesty and integrity; maintains confidentiality

Encourages Associate use of shrink reduction resources

Promotes safety awareness and supports maintenance of a safe environment

Follows through on commitments; accomplishes goals with minimum supervision

Adheres to all labor laws, policies, and procedures

Performs other duties as assigned

Excellent communication skills and good judgment

Ability to respond appropriately to changes in direction or unexpected situations

Standout colleague, working effectively with peers and supervisors to accomplish tasks

Able to work a flexible schedule to support business needs