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Customer Service Associate | Retail | M&S | Qatar
Marks & Spencer
Baladiyat ad Dawhah, QAT
Full-time
Entry · 1+ years experience
Onsite
Discovered 1 weeks ago
Free
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Customer Engagement
Create a positive first impression for customers through energetic demeanor and adherence to the dress code.
Greet customers immediately upon entering the store with a sincere and warm welcome.
Provide customers with current and relevant information about products.
Express gratitude to all customers for shopping at M&S and invite them to return.
Sales and Service
Deliver quality service in the fitting rooms and follow up with customers.
Attempt to add on to sales during interactions and assist in achieving sales targets.
Efficiently manage services at the cash wrap, offer gift cards, and capture customer information for the database.
Operational Duties
- Maintain store standards and cleanliness to create a sparkling and organized environment.
- Participate in and attend all store meetings and related functions.
- Complete other duties as assigned by store management, including meeting weekly sales targets.
- Maintain punctuality and adhere to designated work schedule.
Policy and Procedures
Comply 100% with M&S policies and procedures.
Demonstrate flexibility and collaborate effectively with peers and management.
Perform housekeeping duties as required.
Required Skills To Be Successful:
Excellent verbal communication skills.
Ability to identify and stay ahead of fashion trends.
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