Customer Service Associate

Assists with summer Community preparations, including move-in and move-out processes.

Completes Health and Safety compliance activities in line with the Company’s policies and procedures.

Participates where required in an on call roster to provide out of hours emergency support for the Community.

Chase outstanding rent arrears following rent collection procedures in meeting property targets.

Promote tenancy extensions and other revenue streams such as vending

Raise purchase orders in accordance with procedures

Ensure tenant refunds are completed in a timely manner and in line with Greystar’s policy.

Look to maximise efficiency of utilities.

About You

Good level of general education

Proficient in the use of Microsoft office packages including Word, Excel and Outlook as well as other systems such as databases or booking systems (Training to be provided on in house systems)

A knowledge and understanding of UK Health and Safety requirements and legislation

Experience & Skills

Excellent customer service skills and significant experience in a customer facing service delivery role.

Good team player with strong relationship building and influencing skills

Ability to act autonomously, taking decisions and/or action when required.

Fluent English verbal and written communication skills

Excellent organisation skills with the ability to multi task and prioritise

Numerical skills necessary to complete the above activities

Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience

Flexible approach to work and adaptable to thrive in a changing environment.

Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others

Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to AskHR@greystar.com.